Privacy Policy

This policy explains how Speed Auto World ("we", "us") collects, uses and protects your personal information when you use our website, book an appointment, request roadside service, ask for a quote or buy from us.

1. Who we are

Speed Auto World, 2409 Forest Ave, Staten Island, NY. Questions about your information: speedautoworld33@gmail.com or 718-971-1115.

Our website and shop system run on Serviteca, a platform provided by Desarrollando Ando S.A.S. (Colombia). It processes information only on our behalf and under our instructions.

2. Information we collect

Information you give us

• Your name, phone number and email.
• Vehicle details: license plate, make, model, year and tire size.
• For roadside service: your address and, if you allow it, your device location.
• Notes and photos you send us, and your signature when a roadside service is completed.
• Your answers when you accept a quote or ask us to notify you when an item arrives.

Information collected automatically

• Basic device and browser information, your IP address and the pages you visit.
• Cookies that the site needs to work (for example, to remember your session or language).

Information from our shop

• Your purchases, services, quotes, warranties and payments (we do not store full card numbers).

3. How we use your information

• To provide what you asked for: appointments, roadside service, quotes, sales, receipts and warranties.
• To contact you about your request, appointment or service.
• To let you know when an item you asked for arrives, only if you asked us to.
• To send offers, only if you agreed to receive them.
• To keep our site and systems secure and to improve them.
• To meet our legal obligations, such as tax and New York State tire fee records.

4. Text messages, WhatsApp and calls

• We only send text or WhatsApp messages, or call you, if you agreed to it for that purpose. None of our checkboxes are pre-checked. When you ask us to let you know that an item arrived, and in our satisfaction survey, each channel has its own checkbox. In the appointment, roadside service and "Call me" forms, a single optional checkbox currently covers reminders and offers by WhatsApp, text message or email; when we split it by channel and purpose, we will update this policy.
• Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply.
• Reply STOP to cancel or HELP for help at any time. We also honor any other reasonable way of telling us to stop.
• When you agree in "Notify me when it arrives" or in our survey, we save the date, time, exact wording and source of your consent, and of any opt-out, as a record. With the single checkbox in the appointment, roadside service and "Call me" forms, for now we only save on your customer record that you agreed and the date you first did.
• Calls are made by a person on our team, not by automated or prerecorded systems.
• We do not sell or share your mobile number or text-message consent with third parties for their marketing.

5. Who we share it with

We do not sell your personal information. We share it only with providers that help us run our business, who may use it only to provide their service to us:

• Supabase and Vercel (United States): database, file storage and website hosting.
• Resend: sending our emails.
• Flow: our messaging platform, which alerts our team about appointments and roadside requests and runs the chat on our website. The chat window is provided by Flow and may use its own cookies and analytics.
• Microsoft Clarity, if we enable it: website usage analytics, with form fields masked.
• Google: sign-in for our staff and map links.
• Anthropic: an AI tool our team uses to organize internal support comments; customer contact details are hidden before they are sent.
• Desarrollando Ando S.A.S.: the Serviteca platform provider, which may access information from Colombia to provide technical support, under a contract with us and Colombian data protection law (Law 1581 of 2012).

We may also share information when the law requires it, to protect our rights or safety, or as part of a sale or transfer of our business.

6. Cookies and analytics

The site uses essential cookies to work. If we use usage analytics such as Microsoft Clarity, we will tell you on the site, mask what you type in forms and let you decline it. Our site does not respond to "Do Not Track" browser signals; you can block cookies in your browser.

7. How long we keep it

• We keep your information while we need it to serve you and for as long as the law requires. Sales and tax records are kept for the period required by law.
• "Notify me when it arrives" requests expire after 60 days. After that, contact details that are not part of a customer record are deleted.
• Records of your consent and opt-outs are kept for up to 5 years as proof.

8. How we protect it

We use reasonable safeguards for a business of our size:

• encrypted connections;
• access limited by role and permission;
• each business's data kept separate;
• backups.

If a breach affects your information, we will notify you and the authorities as New York law requires.

9. Your choices and rights

You can ask us to:

• see the information we have about you;
• correct it;
• delete it;
• stop sending you messages.

Write to speedautoworld33@gmail.com or call 718-971-1115. We will verify your identity and reply within 30 days. Some records, such as sales and tax records, must be kept by law; in that case we remove your contact details and keep only what is required. We will not treat you differently for using these rights.

10. Children

Our site is not intended for children under 13, and we do not knowingly collect their information.

11. Changes

When we change this policy, we post the new version here with its date. If the change is important, we will also let you know on the site.

12. Contact

Speed Auto World, 2409 Forest Ave, Staten Island, NY. Email: speedautoworld33@gmail.com. Phone: 718-971-1115.